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Monthly Utility Billing Procedures
Exact dates of the monthly billing process may vary somewhat due to holidays, delays in meter readings, weekend, etc. However, the City of Lebanon utility bills are generally mailed the last business day of each month. Most customers will receive their bill around or before the 1st business day of each month. Payment is due when the bill is received.
Typical Payment Due Dates
- 1st day of month: Bills arrive to customers and are due and payable.
- 15th day of month: Due date of utility billing. If the 15th is a weekend or holiday, then the due date is the following business day.
- Tuesday following the 15th due date: Water service may be terminated for the prior month's unpaid charges. If the 15th is a Tuesday or if there is a holiday on Monday, then lock-offs are rescheduled for Wednesday.
- Lock off fee: $50 fee. In order to restore services, this fee, along with the account balance, must be paid in full.
- 19th - 23rd day of month: Late fee of $5 plus 2% of bill is assessed.
Payment Options
- In-person or Mail: 925 S. Main Street, Lebanon, OR 97355
- Drop Boxes: Lebanon City Hall at 925 S. Main Street | Senior Center at 80 Tangent Street
- Online Bill Pay: Civic Pay Online - Login (merchanttransact.com)
- Automatic Bill Pay: Call the Utility Billing office at (541) 258.4913 to set up direct withdrawal from a checking account. Automatic payments are set up through our website Civic Pay Online - Login (merchanttransact.com) via your preferred Visa or Mastercard debit or credit card.
